Frequently Asked Texting Questions
We have compiled frequently asked questions about texting, our platform,
and our features so you feel confident that texting
with us is the right choice.
General Texting Questions
Peer-to-peer texting is a communication technique in which individual text messages are sent from one person to another rather than through an automated or mass texting service. These messages are sent manually to individual contacts, allowing personalized interactions and conversations.
Yes, in a peer-to-peer texting project, each message is sent manually. This ensures human interaction in each communication, allowing for real-time, personalized interactions.
No, each peer-to-peer texting campaign is assigned phone numbers with your chosen local area codes. You do not need to use your cell phone number.
MMS, short for Multimedia Messaging Service, is different from SMS because it includes an additional attachment along with the text message. Whenever you send a text message with an attached file, like a picture, video, emoji, or website link, you're sending an MMS message instead of a plain SMS message.
Yes, MMS, which supports multimedia attachments, is compatible with peer-to-peer texting. This allows the sender to include a picture, GIF, or video along with their message copy for added impact.
Application-to-person (A2P) messaging occurs when a message is sent from an application in bulk to many users' devices. Peer-to-Peer (P2P) is a type of A2P messaging involving messages sent from one person to another, even if done through an application.
Anyone can use P2P texting for many scenarios, such as political campaigns, fundraising, events, polling/surveying, etc. It's a versatile communication tool that allows for real-time, personalized interactions.
Yes, P2P texting can be a powerful tool for data collection. You can collect valuable zero-party and first-party data from the responses you receive from your texting projects, which can significantly improve your campaign or service. The data you receive is all yours—no purchasing is required.
10DLC, or 10-Digit Long Code, is a new system rolled out by mobile carriers for delivering A2P messages to U.S. consumers via standard 10-digit phone numbers using a local area code. Senders must register an organization and describe their campaigns or use cases for sending messages. Registered organizations in good standing can send more messages using fewer numbers.
You will register for 10DLC with the Campaign Registry, known as TCR, from within your RumbleUp portal. The phone carriers recognize TCR as the hub that oversees the registration of 10DLC messaging campaigns.
P2P texting can achieve open rates of over 95%+ in just three minutes, with higher response and click through rates than any other communication medium, such as email, direct mail, or cold phone-calling. This high engagement rate makes P2P texting a powerful tool for communication.
Short codes—which are 5- or 6-digit phone numbers—are utilized for mass text messaging to simplify the opt-in process. Individuals interested in SMS marketing programs initiate their participation by texting a specific word or phrase, termed a "keyword," to the designated short code. These codes are intentionally shorter than standard phone numbers, aiming to streamline the opt-in experience. Our sister company, Switchboard, specializes in short code texting.
Toll-free texting is the solution organizations opt for to enable 8XX numbers, granting access to text messaging across numbers like 800, 833, 888, 877, 866, 855, and 844. Texting from an 800 number has numerous benefits, such as increasing credibility, streamlining marketing campaigns (since you can call and text from the same number), and saving money, as toll-free texting is more cost-effective than short code texting. Our sister company, Switchboard, specializes in toll-free texting.
Want to see if texting with RumbleUp is right for you?
Let’s work together to find the right texting solution for your needs tomorrow and for the years ahead.
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RumbleUp-Specific Questions
Yes, we offer a 1-month free trial with 250 free texting segments. Please get in touch with our sales team at sales@rumbleup.com for your free trial superpower code.
Yes, you can cancel or pause your account by contacting our customer support team.
Depending on your needs, our team can offer live demos, onboarding, and strategy sessions to help you get rolling.
Our team is highly responsive and available seven days a week to answer any questions for free.
SMS messages sent with our platform can be up to 360 characters. For MMS and video messages, up to 2000 characters can be included.
Yes, you can send peer-to-peer text messages from a phone or computer using RumbleUp on your device's browser.
Yes, RumbleUp has many integrations with other software and services. Visit our features page or contact our team to learn more.
Yes, many P2P texting platforms include compliance tools and automations to help users stay within regulatory guidelines.
No, data is essential to start texting! Please get in touch with our team to learn more about how we can assist with data acquisition.
Our transparent reporting allows you to access text message project performance on demand. With just the click of a button, you can see total project spend, delivery rates, response rates, opt-out rates, click-through rates, call tracking metrics, and more.
Yes! RumbleUp integrates with compliant political fundraising organizations like Anedot to help you easily promote and track your fundraising efforts.
Yes, our U.S.-based team of professional texters is available for anyone to send texts for an additional service charge.
Yes, we offer full-service texting to anyone through our Full-Service Texting Partner Matching program. Please visit our Full Service Texting Partner Matching page or contact our team for more details and pricing information.
Our sister platform, Switchboard, supports short code texting and can integrate seamlessly with RumbleUp. If you want to launch a short code number through Switchboard, please submit your short code processing application request here.
Yes. We have simplified the application process, which can be done natively within the RumbleUp portal if you are a political campaign/committee, political action committee, 527, 501 c3/c4/c5/c6, a polling/survey company, an official U.S. House Office, or a Government Office/Agency. All other organization types get reviewed on a case-by-case basis by our TCR Experts to ensure a smooth registration process.
Vetting & registration will take 5 - 7 business days or several weeks, depending on how your entity gets vetted. Per 10DLC best practices, you cannot send registered messaging traffic for an additional 24 hours after successfully registering your 10DLC lines.
Feature-Specific Questions
We have a variety of resources available to get you from zero-to-texting-pro! Our Rapid Training Center shows you how to get a basic texting project out the door, and our comprehensive Help Center for any further explanation and answers to more technical questions. If you need personalized help, our Customer Success Teams are a support ticket away!
Yes, you can customize permissions between admin users versus volunteer texter profiles. A texter profile is for users who don’t need access to the dashboard, billing information, creating new projects, editing current projects, replying freely, etc. For example, unless an admin specifies beforehand, texters will only see incoming replies from contacts to whom they sent the initial text. You can choose if they need to use a tap-then-send reply or if they can respond freely. You may also customize which permissions each admin user has access to.
Yes, our advanced CRM capabilities allow you to add custom conditions to organize and segment your audiences directly from your account in our platform. You can also choose from one of our custom group templates for effortless contact organization.
Yes, we have white label platforms for all the major Republican national committees. If you are interested in enterprise-level white label services, please contact our team.
We enforce do-not-disturb (DND) hours to ensure that your traffic has the best chance of being appreciated by your audience. We have found that most people respond poorly to receiving text messages outside of these hours.
If a texting project gets caught in a carrier spam filter early in the send, all your remaining messages will fail to deliver. We have built a spam monitoring system into our software that automatically stops projects when this occurs. This allows our support team to provide guidance so you can get projects back up and running and, more importantly, reach your end users.
Our 12-time industry award-winning Enhanced Video Texting is best-in-class for a reason. With our quick and automated compression turnaround time, no need to segment lists for different carrier requirements for video, to our automated optional custom captions and preview thumbnails, we can help you easily send any video.
Yes, our award-winning Multilingual Texting is possible from our platform's support for Unicode Characters, which encompass characters in all non-Latin languages, such as Japanese, Korean, Mandarin Chinese, Arabic, Russian, and more! This includes emojis, bold letters, italics, and special characters like *-_<~>, etc.
No, our Landline list cleaning tool automatically scrubs your contact lists during upload, removing landline numbers from your texting queue, all at no cost to you.
Yes, our Call Tracking tool will help you acquire a voice-enabled phone number for use in patch-through calling campaigns, which allows us to provide you custom analytics at a glance on its performance that can be downloaded and shared. Data includes the contact names and numbers of those who called the patch-through number and their call durations.
AI Assist is a revolutionary writing tool developed by RumbleUp. It helps our clients overcome writer's block when creating text messages, making producing engaging and exciting content easier. AI Assist is complimentary for all RumbleUp clients. It generates different writing tones and considers unique use cases based on individual needs to develop the perfect message.
AI Assist generates multiple scripts based on the prompts you provide. You can give it a website link, a short message, or a general topic to write about, and it will provide you with AI-engineered scripts. You can then select your favorite message and edit it as desired.
Yes, with our L2 DataMapping voter database integration, you can remove contacts who have already voted early and voted by mail with just a few clicks, saving time and money! Gone are the days of importing fresh lists daily, relying on external CRMs, or missing out on ballot return information altogether.
Curious about how the performance of your current peer to peer texting provider is really going?
Our free Texting Audit will analyze your current provider’s pricing, delivery rates, response rates, ROI, available technical & strategic resources and more to see how they compare with RumbleUp’s industry-leading offering.
If you decide to switch to RumbleUp after seeing the better value we can deliver, you can earn up to 100,000 free registered SMS texting segments depending on your sending volumes.